Increase value-added work activity by:
The client requested that the approach incorporate deliverables that provided immediate training of basic management skills for frontline and middle level managers. This training would be refresher information for some, but new learning for some of the less seasoned managers. In addition to the training, all managers, within the scope of the project, would learn active managment practices such as work assignment and follow-up. In addition to working on–the-floor with managers and supervisors, the approach called for a system measuring work performance via completed activity. To do this, the approach included the development of performance, attainment and barrier metrics along with a way to develop and track action plans to eliminate the barriers that were identified. Finally, it was agreed that the project approach would include a system of identifying best practices and ensuring they were well communicated and used in all of the areas to which they applied. The scope of the project would include each unique program (14) within the PMO over a 56 week period.
The project implementation included workshop facilitation, as well as, on-the-floor coaching for managers and supervisors in their day to day work environment. This provided the working teams of client and consulting professionals the ability to work on actual workplace activities and operational issues as they happened. This also provided for two additional coaching and training opportunities; first, barriers that were common to other programs could be brought back to pertinent workshops and shared with other members of the management team; secondly, concepts discussed in the workshops could be put into practice “on the floor.” The installation consisted of many key Management Operating System elements such as:
