About the Clients We Help

We are in the business of helping our clients achieve their operating objectives by turning opportunity into bottom-line results. We have successfully effected change in heavy and light manufacturing, administrative and clerical environments. Call centers and services industries have also seen benefits from our proven methodology. Typical business case scenarios:

• Heavy Manufacturing – Northeastern Steel Mill increases productivity and through put by 23%
• Administrative – National US insurance company reduces costs across 45 offices and reduces service costs by 18%
• Insurance Sales – Fortune 500 insurance company increases sales by 7% and customer retention by 12% through sales and service training and a 17% decrease in error rate.
• Banking – US Fortune 100 bank increases efficiency 14% by re-organizing and rightsizing across 325 offices in the US
• Light manufacturing – Paper mill reduces energy consumption by 19%, broke (scrap) by 12%
• Maintenance – Major Canadian mining organization increases maintenance productivity by 27% and mobile equipment uptime by 14%

Sample List of Projects

Industry	Cost $M	Planned Savings $M	Actual Savings	ROI	% Saved	Type
Manufacturing	1.2	3.6	4.2	350%	117%	Energy / Productivity
Printing	1.9	6.3	7.8	411%	124%	Cost Reduction
Mining	3.4	6.3	11.9	350%	189%	Cost Reduction
Sales and Support (Banking)	0.7	1.4	1.7	243%	121%	Productivity & sales increase
Heavy Manufacturing (Steel)	1.3	5.6	5.7	438%	102%	Energy / Productivity
Payment Processing (Banking)	0.5	2.3	3.3	733%	143%	Productivity increase
Light Manufacturing	2.2	5.9	6.2	282%	105%	Productivity increase
Chemical	0.5	2.1	2.9	553%	138%	Productivity increase
Auto Assembly	2.3	6.7	9.1	391%	136%	Productivity increase
Sales and marketing (insurance)	0.7	1.1	2.1	323%	191%	Customer retention & Sales Increase
Warehouse (Order Picking & distribution)	1.9	4.8	7.2	379%	150%	Productivity increase
Call Center (Insurance)	0.9	3.6	3.9	433%	108%	Productivity increase / Sales (Up-selling)
Machine Shop	0.7	3.2	6.1	938%	191%	Productivity increase
Heavy Manufacturing (Casting)	1.2	4.7	5.6	467%	119%	Cost Reduction
Policy Processing (Insurance)	0.3	1.0	1.8	600%	189%	Cost Reduction
Sales and Support (Paper)	1.7	4.2	4.4	259%	105%	New Sales / Productivity increase
Light Manufacturing (Machining)	2.2	6.9	8.2	373%	119%	Cost Reduction
Heavy Manufacturing (Auto Assembly)	2.4	3.9	4.8	200%	123%	Cost Reduction
Call Center	1.5	5.1	6.2	413%	122%	Cost Reduction / Customer Service
Heavy Manufacturing (Steel Production)	1.7	6.1	11.2	659%	184%	Cost Reduction / Productivity Increase
Warehouse (distribution)	0.9	2.8	3.4	378%	121%	Productivity Increase
Customer Service /Sales (Insurance)	1.2	4.5	4.7	392%	104%	Cost Reduction / Service Improvement
Manufacturing (Mining)	1.1	6.2	6.6	600%	106%	Cost Reduction
Manufacturing (Paper)	1.3	3.9	4.2	323%	107%	Productivity Increase
Manufacturing Assembly	0.8	4.4	4.4	550%	100%	Productivity Increase
Light Manufacturing (Equipment Assembly)	1.3	4.2	4.3	331%	102%	Cost Reduction
Service (Marketing & Printing)	1.1	5.7	5.9	536%	104%	Productivity increase / Service improvement
Light Manufacturing (Paper)	2.5	8	8.4	336%	105%	Cost Reduction
	44.10	141.3	179.7	407%	127%